PAYMENT AND PRICES
We accept payments by Visa, MasterCard and American Express. The full amount will be charged on the date of the shipment (i.e. when the package is dispatched). If your country is part of the European Union (EU), prices include French VAT at 20 %. Shipping costs may be added to your order. Please view Shipping below for shipping charges. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Fueguia.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. Fueguia 1833 does not keep its customers' payment card details.
EXCHANGES AND RETURNS
Due to the NY State lockdown all online orders will be temporary fulfilled by our headquarters in Italy. Therefore, exchanges or returns will not be accepted.
In the case of a product broken during transportation, please send a photo proof to firstname.lastname@example.org. Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery. Items cannot be exchanged or refunded at our stores.
We ship to the following EU countries (Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and the UK), to the US.
Unfortunately, we do not ship to all countries. For any questions please contact email@example.com
Orders are shipped 1-3 working days following the day the order was placed.
Delivery takes 2-12 working days after the shipping confirmation has been sent. If you have any question about your order, contact our customer care firstname.lastname@example.org